Need help from us? Feel free to call us +81-90-5448-1987
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Want to Meet & Talk Directly? Find us here

Heights Yamashita 201 Minami Dai 3-2-19, Kawagoe-Shi. Saitama Ken Japan.

Monday - Saturday (9AM - 5PM)

Most popular frequently asked questions.

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    We are based in Japan, we might not have much information, Kindly contact your local custom office & get the detailed information about import vehicles. For examples: Year of manufacturing for import (from 1996~2010), how much Engine Capacity (CC), Custom & Clearance duty impose on CC & Year of manufacturing etc.… Custom & Clearance duty vary on Personal vehicles (e.g.Sedan, Hatch back, etc..) & Commercial vehicles (e.g. Hiace, Coaster, Truck etc..)
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    Our office is open from 10 am to 6pm Japan Time (Monday to Friday), due to different time zones of countries. Present Smart technology, helps us to get in touch with our all customers better. You can always email/message us or you can also get in touch on WhatsApp / Viber / Tango / WeChat / Skype / IMO & Line at your convenient time for Live Help, ensuring your queries are replied well.
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    Sorry we are not offering any discount code at this time.
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    Japanese is official language in Japan and also we are able to communicate in English/Urdu/Hindi/Russian.
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    As the best of our experience, we carefully select best used car from Auto Auctions according to customer budget and requirement for export. Our motive is “Quality & Credibility is our Business EDGE.”
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    Yes definitely we can, if your country allows you to import the parts inside the vehicle, we confidently can assist on same. However it is on Custom authorities both in Japan and your custom authorities to allow us to do the same.

Cars for Export Information

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    Yes definitely, all vehicles listed have year of manufacture mentioned on their listings. We also mention first date of registration of the vehicle according to vehicle Original document.
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    Here official language is Japanese, so all of vehicle`s manual in Japanese Language.
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    Yes of course, please use “contact us” page to send the enquiry.
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    As the best our experience, our cars are carefully chosen.
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    Yes definitely we can, if your country allows you to import the parts inside the vehicle, we can assist on same. However it is on Custom authorities both in Japan and your destination to allow us to do the same.

Buying a vehicle and Sending payments

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    Proforma invoice, upon your request, will be emailed at your given email address.
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    Proforma invoice are official documents, we will mention vehicle details, price (FOB/C&F/CIF), consignee/ buyer details, shipping mode, payment mode (100% T/T advance), inspection (if required) details. Our banking details will be mentioned on the Proforma invoice.
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    We accept, most commonly use payment 100% T/T advance.
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    Profoma Invoice valid for 15 days from date of issue, and due date is mentioned on invoice, kindly make payment on or before due date and fax / email / on WhatsApp / Viber / Tango / WeChat / Skype / IMO & Line are with payment proof to confirm us, However if you require more time, please let us know and we will extend payment date to suite your needs.
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    Upon receipt of your payment proof, our accounts staff will get on with your T/T advance tracing, once payment shows up, we will confirm you by Email or WhatsApp / Viber / Tango / WeChat / Skype / IMO & Line etc.
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    Once a vehicle is paid for, we don’t allow any changes to the vehicle, all sales are final and non- refundable, so kindly make up your mind before sending payment.

Stock list of Five Star Trading Co., Ltd. JAPAN

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    Yes definitely, all vehicles listed have year of manufacture mentioned on their stock list. We also mention first date of registration of the vehicle.
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    Here official language is Japanese, so all of vehicle`s manual in Japanese Language.
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    Kindly visit our stock list page and select the car manufacturers you are looking for, please click it to view all the models related to that manufacturer. Click the vehicle you like to view details and specifications.
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    Yes you can, please visit contact us page and fill up the enquiry for, one of our sales staff will get in touch with you to assist by Email/ on WhatsApp / Viber / Tango / WeChat / Skype / IMO & Line etc.
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    As best of our experience, our cars are in hand and carefully chosen. Mechanically inspected and & an interior (inside the car) & an Exterior (Outside body) condition without any damages.
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    We trust in one to one relationship with our valued customers, personal assistance is always offered. Kindly click the Inquire button, fill up the form and click to Send us, A dedicated sales staff will be assigned to you immediately, sales staff will email you with the pricing, detailed pictures of the vehicle. Assuring you get full assistance in the selection. You can directly negotiate with the sales Staff.

Courier and Shipping Documents for the Vehicle

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    We will prepare Commercial Invoice & Shipping documents for the vehicle, which you will require to clear the vehicle from your nearest port.
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    Standard documents required and sent are Original Bill of Lading, De Registration Certificate (Export Certificate), Original Commercial/ Final Invoice, Insurance (if applicable), Inspection certificate (if applicable). If your country needs any more documents, please let us know in advance so we can assist in same.
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    Within a week, time of vessel departure we will courier the shipping documents at your given postal address, copy of all the documents will be emailed to you and the courier will be sent out. It takes around 8 to 15 days to receive your shipping documents at your postal address.
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    We usually use courier service of EMS, Japan. Also we will send the website address & tracking number to you.

Collection and receiving of the vehicle

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    You can call to your Custom & Clearing agent to inquire about the arrival date. Or you can also call up shipping line or Bill of Lading`s Tracking Number by website of shipping company. Our Sales Staff will cooperate with you.
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    Please make note that original Bill of Lading is required to clear the vehicle which are dispatched to you. Please handle them with care and pass them to your custom agents to clear the vehicle.
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    Yes of course we can, kindly send us your nearest port name. Your agents can land transport the vehicle to you.